Returns & Exchanges

We hope you love your purchase.  If you have concerns, we’d like to work with you to make it right.  Here are our returns and exchange policies.

Digital patterns and collections

  • Digital patterns and collections are final sale.  If you have a concern about your digital pattern or collection purchase, please contact us.

Kits

  • Kits may be returned for refund in original condition.
  • Yarn must be unused and in the original skeins/balls, with original labels intact.
  • Printed pattern must be in unused condition.
  • Shipping costs are excluded from the refund.

Subscriptions

  • If you’re not satisfied with a pattern you’ve received through your subscription, you may exchange the most recent pattern for another of equal or lesser value.
  • Exchange must be made within 2 weeks of pattern release.
  • A maximum of two exchanges may be made per year (12 months).

Contact us to arrange a return.

Photography by Piotr Angiel