Terms & Conditions

Last updated on: October 7, 2021


Ellevate Designs provides designers, creators, and producers (collectively “Designers”) of knitting  and crochet patterns, collections, yarn and related accessories, services through which they can  submit their patterns, collections, yarns and accessories (collectively “Products”) to be offered  online for sale to purchasers (each a “Patron”). Ellevate Designs offers Patrons services which  provide them opportunities to learn, develop skills, browse and purchase Products and services  related to knitting. The foregoing is collectively referred to as the “Services”.

Ellevate Designs’ websites and domains, including www.ellevatedesigns.ca (collectively our  “Site”) and all of the Services available on or through the Site or otherwise provided by us from  time to time, are offered, maintained and provided by Ellevate Designs. Any new features or  tools which are added to the current Services shall be subject to these Terms of Service (as  defined below). BINDING AGREEMENT 

These terms and conditions (the “Terms of Service”) set forth the terms and conditions upon  which we provide the Services to Designers to showcase and sell their Products, and to Patrons to use our Site, including to browse, sign up for subscriptions and newsletters, and make  purchases of Products.

By clicking on the “Login/Register” button or by otherwise accepting or using any of the Services  in any way (including by visiting or browsing our Site, creating an account with Ellevate Designs,  or selling, browsing or purchasing any subscription or Product), you represent that (i) you have  read and understand these Terms of Service, our Privacy Policy published on our website at  www.ellevatedesigns.ca/privacy-policy/ (as such policy may be amended or modified from time  to time in accordance with the terms thereof, the “Privacy Policy”), and our Returns & Exchanges  Policy published on our website at www.ellevatedesigns.ca/returns-exchanges-policy/ (as such  policy may be amended or modified from time to time in accordance with the terms thereof, the  “Returns Policy”), each of which are incorporated by reference into, and form a part of, these  Terms of Service; (ii) you expressly agree to, and consent to be bound by these Terms and  Conditions without modification; and (iii) these terms will have the same force and effect as a  written contract executed and delivered between you and Ellevate Designs.

Ellevate Designs may, in its sole discretion, amend, modify or restate, any of the terms or  conditions of these Terms of Service (or any policy, agreement or other document incorporated  by reference in these Terms of Service) at any time (“Amendments”). Amendments will be posted  to the Site with a change to the updated date at the top of these Terms of Service. Amendments  will be effective on the earlier of seven (7) days from the posting of the Amendment to the Site  or the day on which we provide you notice of the Amendment. It is your responsibility to check  for Amendments periodically, and if you do not accept such updates or changes, you must cease  using the Site and the Services.


a) To access all Services, you must register for an Ellevate Designs account (“Account”) and  you must provide your full legal name, current address, a valid email address and any  other information indicated as required. Ellevate Designs may reject your application for  an Account, or cancel an existing Account, for any reason and in our sole discretion.

b) You must be the older of: (i) 18 years, or (ii) the age of majority in the jurisdiction where  you reside and from which you use the Services to open an Account.

c) You acknowledge that Ellevate Designs will use the email address you provide on opening  an Account or as updated by you from time to time as the primary method for  communication with you. You must monitor the primary Account email address you  provide to Ellevate Designs and your primary Account email address must be capable of  both sending and receiving messages. Your email communications with Ellevate Designs

can only be authenticated if they come from your primary Account email address.

d) You are responsible for keeping your password secure. Ellevate Designs cannot and will  not be liable for any loss or damage from your failure to maintain the security of your  Account and password.

e) A breach or violation of any term in the Terms of Service, as determined in the sole  discretion of Ellevate Designs may result in an immediate termination of your Services.


a) The Designer agrees that all Products submitted for publication to, and sale on, the Site  have been quality tested to ensure they are fit for their purpose. Quality testing or  Products includes, but is not limited to, technical editing and sample testing for crochet  or knitting patterns.

b) Designer’s submitting digital Products, including crochet and knitting patterns, shall  provide each pattern in PDF format, with a maximum file size of 15 Mb.

c) For each Product submitted for publication to the Site, the Designer shall provide  between 1 and 6 photographic images of such item, including where such Product is a  digital pattern, photographic images of the pattern in complete form. Each photographic  image shall be in jpg format with a maximum file size of 500 kb, along with the relevant  suggested pricing information, which price is subject to adjustment in accordance with  these Terms and Conditions (the “Price”).

d) The Designer agrees to reserve as available for sale a quantity of physical Products equal  to the stock availability they indicate as available for sale at the time of submitting their  the Product information for uploading to the Site, or at the time of any stock availability  update provided to Ellevate Designs. The Designer is responsible for notifying Ellevate  Designs within 24 hours of any change in the stock availability of any Product.

e) The Designer offering physical Products for sale on the Site will provide Ellevate Designs  a list of countries they are willing to ship to and the cost to ship (“Shipping Costs”) to each  country they include.

f) The Designer agrees to ship all physical Products ordered by Patrons through the Site  within 7 days of communication of the order information by Ellevate Designs to the  Designer.

g) The Designer agrees to handle all refund requests from Patrons, including requests  initially received by Ellevate Designs and subsequently communicated to the Designer, in  a timely and fair manner.


Ellevate Designs agrees with Designers and Patrons, as applicable, to:

a) Publish, display and list for a period of not less than six (6) months, contingent on  inventory availability as expressed by the Designer, (the “Initial Fixed Term”), on the Site  Designer’s Products (including related Product information such as Price and Shipping  Costs) that are selected and approved by Ellevate Designs in its sole discretion, and are  provided by the Designer to Ellevate Designs for such purpose (the “Listing”). The  Designer’s Products may remain on the Site indefinitely after the Initial Fixed Term, unless  and until the Designer or Ellevate Designs cancels the listing.

b) Accept and process online orders for Products and process and collect all payments for  Products, Shipping Costs and Taxes, utilizing an Authorized Payment Methods.

c) Deliver, in a timely manner, to each Patron that purchases digital Products, the link to  their digital Product, utilizing an appropriate electronic delivery method.

d) Communicate to the Designer, in a timely manner, details of the purchase by Patrons of  physical Products offered by that Designer, after which such Products will be shipped  directly from the Designer to the Patron within 3 days of such communication.

e) Communicate to the Designer, in a timely manner, details of all refund requests received  from a Patron.

f) Provide to each Designer on a monthly basis a summary of sales information relative to  their Products sold on the Site.

g) Pay, on a monthly basis, to each Designer for each one of their Products sold on the Site  an amount equal to 85% of the Price at which the Product was sold and any applicable  Shipping Costs. Ellevate Designs will retain 15% of the Price at which the Product was  sold as the Fee for providing the Service, and will collect and remit any applicable goods  and services, provincial sales tax or other similar government tax to the appropriate taxing  authority. Transfer fees associated with payment from the customer to Ellevate Designs are included in the 15% retained by Ellevate Designs; transfer fees associated with  payment to the designer by Ellevate Designs are included in the 85% payable to the  designer.

h) Provide marketing services in respect of the Site, in a manner and amount deemed  appropriate by Ellevate Designs, in its sole discretion.


a) We do not claim any intellectual property rights over the Products you provide to Ellevate  Designs. All Products you provide for upload to our Site remain yours.

b) By providing Products for uploading to Ellevate Designs, you agree: (a) to allow Ellevate  Designs to post the Products publicly to our Site, and to allow other internet users to view  the Products that are posted publicly to our Site; (b) to allow Ellevate Designs to store,  and in the case of Products posted publicly, to display and use your Products; and (c) that  Ellevate Designs may, at any time, review and delete some or all the Products submitted  to its Service.

c) Each Designer grants to Ellevate Designs a non-exclusive, royalty-free, assignable, sub licensable right and license to reproduce and use its individual, company, or organizational name, logos and trademarks in advertising or promotional materials, in any  and all media (including, but not limited to, print and Internet), whether now or hereafter  existing, for the purpose of referring to such Designer as an Ellevate Designs customer  and/or describing our services to such Designer.


You understand and agree that the Site and the Services may, at times, be inaccessible or  inoperable for any reason, including, but not limited to: (i) equipment or communications  malfunctions; (ii) periodic maintenance, repairs, or administrative reviews which we may  undertake from time-to-time; or (iii) causes beyond our reasonable control or which are not  reasonably foreseeable by us, such as acts of government, the malicious or criminal acts of third  parties or the provision of necessary infrastructure to us including, but not limited to, internet  services. Ellevate Designs will not be liable to any Designer or any Patron for any damages, losses,  liabilities, costs, or expenses arising in connection with the Site or the Services being inaccessible  or inoperable.


a) Subscriptions – Fees payable by Patrons for Subscription Services will be paid in advance  and will be billed monthly. A valid method of payment (“Authorized Payment Method”)  must be provided and shall be retained on Ellevate Designs’ file during the Subscription  term.

b) Payments for Products – Patrons will pay for Products, Taxes and Shipping with an  Authorized Payment Method, utilizing the online ordering system on the Site.

c) If Ellevate Designs is not able to process payment of Fees using an Authorized Payment  Method, we will make a second attempt to process payment using any Authorized  Payment Method 3 days later. If the second attempt is not successful, we will make a final  attempt 3 days following the second attempt. If our final attempt is not successful, we  may suspend and revoke access to your Account and the Services. Your Account will be  reactivated upon your payment of any outstanding Fees, plus the Fees applicable to your  next billing cycle. You may not be able to access your Account during any period of  suspension. If the outstanding Fees remain unpaid for 60 days following the date of  suspension, Ellevate Designs reserves the right to terminate your Account.

d) All Fees and prices for Products listed on the Site are exclusive of applicable federal,  provincial, local or other governmental sales, goods and services (“Taxes”).

e) Ellevate Designs will collect and remit all applicable Taxes that arise from, or as a result  of, your subscription to, or purchase of, Ellevate Designs’s Products and Services. Taxes  are calculated using the tax rates that apply based on the billing address you provide to  us. Such amounts are in addition to the Fees for such Products and Services and will be  billed to your Authorized Payment Method.

f) Payments due and owing from Ellevate Designs to Designers will be processed monthly,  taking into account all applicable Product sales and any issued refunds.

g) Requests from Patrons for refunds will be communicated by Ellevate Designs to the  applicable Designer within 48 hours of receipt of the request. The Designer will be  required to communicate directly to the Patron their decision on whether a refund will be granted, and where refunds are granted, the Designer will issue the refund directly to  the Patron.


a) You expressly understand and agree that, to the extent permitted by applicable laws,  Ellevate Designs shall not be liable for any direct, indirect, incidental, special,  consequential or exemplary damages, including but not limited to, damages for loss of  profits, goodwill, use, data or other intangible losses resulting from the use of or inability  to use the Service.

b) To the extent permitted by applicable laws, in no event shall Ellevate Designs or our  suppliers be liable for lost profits or any special, incidental or consequential damages  arising out of or in connection with our Site, our Services or these Terms of Service  (however arising including negligence). You agree to indemnify and hold us and (as  applicable) officers, directors, agents, and suppliers harmless from any claim or demand,  including reasonable legal fees, made by any third party due to or arising out of your  breach of these Terms of Service or the documents it incorporates by reference or your  violation of any law or the rights of a third party.

c) Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as  available” basis without any warranty or condition, express, implied or statutory.

d) Ellevate Designs does not warrant that the Services will be uninterrupted, timely, secure,  or error-free.

e) Ellevate Designs does not warrant that the results that may be obtained from the use of  the Services will be accurate or reliable.

f) Ellevate Designs does not warrant that the quality of any Products, Services, information,  or other materials purchased or obtained by you on the Site or through the Services will  meet your expectations, or that any errors in the Services will be corrected.


Each Designer represents, warrants and covenants the following on a continuous basis:

a) It has the authority and legal right to offer and sell the Products it provides to Ellevate  Designs to list on the Site.

b) The Products and photos it provides to Ellevate Designs for sale or display on the Site do  not infringe or violate any copyright, trademark, proprietary or intellectual property rights  of any person.


The Services may provide links to other Internet websites or resources. Because Ellevate Designs has no control over such websites and resources, you acknowledge and agree that Ellevate  Designsis not responsible for the availability of such websites or resources, and does not endorse  and is not responsible or liable for any content, advertising, products, services or other materials  on or available from such websites or resources, or any damages or losses related thereto.


a) You may cancel your Account and terminate the Terms of Service at any time by  contacting us at ellevatedesigns.ca/contact/, provided however such termination  may not occur during that period which is 6 months after a Product provided by you for  inclusion on the Site has been listed for sale.

b) Upon termination of the Services by either party for any reason:

  1. Ellevate Designs will cease providing you with the Services and you will no longer  be able to access your Account;
  2. unless otherwise provided in the Terms of Service, you will not be entitled to any  refunds of any Fees, pro rata or otherwise;
  3. any outstanding balance owed to Ellevate Designs for your use of the Services  through the effective date of such termination will immediately become due and  payable in full; and
  4. any outstanding balance owed to you pursuant to these Terms of Service will be  paid on the next occurring quarterly payment date.

c) We reserve the right to modify or terminate Ellevate Designs’ Service, the Terms of  Service and/or your Account for any reason, without notice at any time (unless otherwise  required by applicable law). Termination of the Terms of Service shall be without  prejudice to any rights or obligations which arose prior to the date of termination.


a) Prices for using the Services are subject to change upon 30 days’ notice from Ellevate  Designs. Such notice may be provided at any time by posting the changes to the Ellevate  Designs Site or by email delivered to your email address on file.

b) Ellevate Designs reserves the right at any time, and from time to time, to modify or  discontinue, the Services (or any part thereof) with or without notice (unless otherwise  required by applicable law).

c) Ellevate Designs shall not be liable to you or to any third party for any modification, price  change, suspension or discontinuance of the Service.


These Terms of Service do not constitute and will not be construed as constituting a partnership,  joint venture, principal/agency relationship or employer/employee relationship between any  party hereto. Each Designer and Ellevate Designs will at all times remain independent contractors  of each other, and neither party will represent itself to be an agent or employee of the other.


These Terms of Service will be governed by, and interpreted and enforced in accordance with,  the laws of the Province of Alberta and the federal laws of Canada applicable therein. Ellevate  Designs and each Designer and Patron irrevocably attorns and submits to the exclusive  jurisdiction of the Alberta courts situated in Calgary, Alberta and waives objection to the venue  of any proceeding in such court or that such court provides an inconvenient forum.


If any provision of these Terms of Service is determined to be illegal, invalid or unenforceable by  any court of competent jurisdiction, that provision will be severed from these Terms of Service  and the remaining provisions will remain in full force and effect. Upon such determination that  any term or other provision is invalid, illegal or incapable of being enforced, these Terms of  Service will be modified so as to effect the original intent of these Terms of Service as closely as  possible.


These Terms of Service constitute the entire agreement between each party hereto with respect to the provision and use of the Services and all other transactions contemplated by these Terms  and supersedes all prior agreements, understandings, negotiations and discussions, whether oral  or written, of the parties hereto. There are no representations, warranties, covenants, conditions  or other agreements, express or implied, collateral, statutory or otherwise, between the parties  in connection with the subject matter of these Terms of Service, except as specifically set forth  in these Terms.

Photography by Piotr Angiel